Teamwork: Resolving Conflict Medication Management emotional and social needs

emotional and social needs

you will be able to: Define what is meant by an outbreak and the requirement for an outbreak management policy/plan

You will learn about the kinds of behaviours that you may encounter and be encouraged to view these behaviours as a form of communication of unmet needs of the person with living with dementia

This course is appropriate for all Care Staff

Teamwork: Resolving Conflict Medication Management emotional and social needsCourse Description: Conflict can we difficult to work through, particularly in a workplace. In this short course, you will learn how to recognise conflict, how to deal with it on a 1: 1 basis and when to escalate the issue. Learning Outcomes: After completing this course, participants should be able to: Define conflict and examine why it occurs. Recognise how to deal with conflict on a 1: 1 basis. Identify when to escalate conflict issues. Who is this